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Out-of-hours Services Policy

You may need urgent emergency treatment if you have:

  • Toothache or swelling that suggests an infection of a tooth or gum
  • Severe toothache or facial pain which is not controlled by taking over-the-counter painkillers
  • Trauma of the face, mouth or teeth after a recent accident or injury
  • A permanent tooth knocked out
  • Bleeding after tooth extraction that you cannot control
  • Serious swelling of the mouth or face which is getting worse

In any of these instance please call NHS 111.

NOTE: You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

  • You need medical help fast but it's not a 999 emergency
  • You think you need to go to A&E or need another NHS urgent care service
  • You don't know who to call or you don't have a GP to call
  • You need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local pharmacist in the usual way.

For immediate, life-threatening emergencies, continue to call 999.

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